Booking Procedure

We accept bookings online. On every tour program page, after you have read, learned and decided to join Sumatra And Beyond designed program, you could click on “Book Now Button” in the right column in the part of Dates, Prices & Availability. The button is straightforward and enables us to confirm your reservation immediately. We also accept bookings by telephone, email, and whatsapp message.

If you would like to book a private or tailor-made trip, then we need to develop the design program with you – please contact us by telephone, whatsapp message, email or complete our tailor-made enquiry form in. The form you could find below the Dates, Prices & Availability.

Prior to booking, it is important that you read the relevant Tour Dossier and our Booking Procedure and Booking Conditions. Those information will ensure that you choose the most appropriate program you are interested in. In the case of a tailor-made trip, we recommend that you carefully review the personalized itinerary provided to you. If you have any doubts regarding your suitability for a tour program design, please contact our office.

Note: Cancellation policy may vary to reflect any non-refundable payments made by Sumatra And Beyond to accommodations or other suppliers.

After selecting the “Book Now” on the tour program page of your interest on our website, you will then be asked to complete the online booking form and proceed to payment procedure.

Booking Conditions

Our commitment to you: Your contract is with PT. Sumatra And Beyond (hereinafter also referred to as “we” or “us”), of Jl. Sutan Syahrir No. 317, Padang, West Sumatra-Indonesia, registered in Indonesian Departement of Justice with Company No. 21101.
All bookings with us are organized and sold subject to the following conditions: